Shipping policy
- All orders ship out of our fulfillment center in Toronto, Canada.
☆ Most orders process and ship out in 2 to 5 business days after order is placed on our website except for PREORDER Items ("Available Ship Date" is provided on the PREORDER item's page). We will notify you via your email when your order has been processed for shipping and provide you with shipping confirmation and tracking number ( Canada post, UPS, DHL, etc).
● Package Delivery Timeline- • USPS and UPS take 1 to 4 business days to deliver to most states in USA after we ship the packages.
☆ PREORDER SHIPPING TIMELINE- If your order includes a preorder item, all your items will ship together when the preorder item is being shipped. -
If you would like for available items to ship out before the preorder item is available, please place separate orders (for example, if your order includes 4 items and one of the item is preorder, all 4 items will ship together in one package when the preorder item is available to ship)
** Waive Signature at Delivery- - Please note that by default SIGNATURE IS REQUIRED WHEN YOUR PACKAGE IS DELIVERED. If you prefer to waive signature at delivery, please add a note to your order or respond directly to the order confirmation email that you receive when you place your order. In your email, state that you "REQUEST TO WAIVE SIGNATURE AT DELIVERY. I understand that Kamouchee will not be responsible if package is lost or stolen."
☆Please note that Kamouchee will not be responsible for lost or stolen packages when you waive signature at delivery.
• It is of high importance that you state the correct and precise shipping information (Include Apartment numbers, Suite numbers, etc.). We will not be responsible for lost packages due to incomplete shipping addresses provided by customers.
● Package Delivery Timeline within USA- • USPS and UPS take 1 to 4 business days to deliver to most states in USA after we ship the packages. However, these are estimated shipping timelines, your package could be delivered earlier or later.
☆☆ UPS Expedited/Next Day/2nd Day Delivery- -
Order Processing timeline is 2-5 business days after order is placed on our website (We don't process orders to ship out on same day or less than 24hrs that order is placed). Shipping timeline is usually 1-2 business days after we ship the package. Please email support@kamouchee.com or send text/whatsapp message if you have questions regarding expedited delivery timeline.
• 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗧𝗶𝗺𝗲𝗹𝗶𝗻𝗲𝘀- UPS/DHL takes 3 to 7 business days to deliver to most international countries (including Europe and Africa) after we ship the packages. However, these are estimated shipping timelines, your package could be delivered earlier or later.
• First Class Mail takes 14 to 21 business days to deliver to most international countries after we ship the packages.
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● Please take note of the "Available Shipping Dates" for PREORDER Items. In the event of a delay for your PREORDER item(s), we will reach out to you via email, text message or phone call.
- For all order shipping, we will inform you if there are any delays. Please note, that delays may arise during holidays, new collection launch and sale periods.
Signature at Delivery
- Please Note- SIGNATURE IS REQUIRED WHEN YOUR PACKAGE IS DELIVERED. Please track your shipped package using the tracking number that will be sent to your email as you will need to sign for your package upon delivery EXCEPT you send an email to waive signature.
- If you miss the Delivery Agent (USPS, UPS, DHL, etc), please track your package via UPS/DHL website for detailed pick up information or contact your local post office closest to you (for USPS packages). Call USPS/UPS/DHL to reschedule delivery of your package if applicable.